level 2
SI Support Contract Level 2
Systems Integrator Level 2 support offers:
- Second and Third line support, liasing through your first line support team
- Support to your developer teams about development matters relating to the modification or extension of the software
- General clarifications about the internal architecture and structure of OpenRate
- Limited to 40 support calls per year (per agreement, not per client site)
Response times:
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- 143 reads
End User Support Contract Level 2
End User Level 2 support offers:
- All of the items included in level 1, plus:
- Support to developer teams about development matters relating to the modification or extension of the software
- General clarifications about the internal architecture and structure of OpenRate
- Critical Defects can be notified by email, Instant Messenger or Telephone
- Limited to 40 support calls per year
Response times:
- Read more
- 247 reads
