level 3
SI Support Contract Level 3
Systems Integrator Level 3 support offers:
- All of the items included in level 2, plus:
- Remote support to identify problems directly in your environment
- Escalation support to enable you to raise the priority of any defect
- Creation of emergency patches to provide a workaround in the case of a defect which cannot be otherwise resolved within the service level
- Unlimited number of support calls
Response times:
- Read more
- 152 reads
End User Support Contract Level 3
End User Level 3 support offers:
- All of the items included in level 2, plus:
- Remote support to identify problems directly in your environment
- Escalation support to enable you to raise the priority of any defect
- Creation of emergency patches to provide a workaround in the case of a defect which cannot be otherwise resolved within the service level
- Unlimited number of support calls
Response times:
- Read more
- 229 reads
