What is classed as a "Critical Defect"?
A "Critical Defect", when we are talking about OpenRate Support is a defect which totally stops a critical component of a production system working, and no workaround or by pass is available.
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A "Critical Defect", when we
A "Critical Defect", when we are talking about OpenRate Support is a defect which totally stops a critical component of a production system working, and no workaround or by pass is available.